Our contact details 

Name: Dr Sophie Herbert

E-mail: privacy@drsophieherbert.com

The type of personal information we collect 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

·      Identity data includes first name, last name, username or similar identifier, title and job title.

·      Contact data includes postal address, email address, social media contacts and telephone numbers.

·      Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

·      Profile data includes your interests, preferences, feedback and survey responses.

·      Usage data includes information about how you use our website, products and services.

·      Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

·      Health data which may be relevant to the treatments we may provide

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we get the personal information and why we have it

We collect your data and personal information including through: 

• Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email, webforms on our website or software we use in the process of booking or providing our services or otherwise. This includes personal data you provide when you:– apply for services;– subscribe to our service or publications;– request marketing to be sent to you; or– give us some feedback.

• Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookies notice.

We may have to share your personal data with the parties set out below for the purposes of providing our services, this includes:

• Internal third parties;

• External third parties; or

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@drsophieherbert.com

(b) We have a contractual obligation to provide services to you.

(d) We have a legitimate interest

How we store your personal information 

Your information is securely stored. 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@drsophieherbert.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@drsophieherbert.com 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk