Set out below are the terms on which Dr Sophie Herbert provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

Appointments and cancellations

If you are unable to attend your appointment, please contact us immediately. All appointments can be rescheduled or cancelled up to 24 hours prior to the appointment. Any cancellations within 24 hours of the appointment time will be charged at 50% of the cost of treatment, 100% of the treatment will be charged if you do not show up to the appointment.

Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Dr Sophie Herbert will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

No children under the age of 18 years are permitted within the clinic at any time.

Credit card details, deposits and payments

To secure an appointment with Dr Sophie Herbert a deposit may be required.

Deposits are non refundable. In the event of timely cancellation, deposits can be used towards payment for treatment or left on your account for future treatments.

These charges will not be applied to clients booking an appointment from their existing package of treatment.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment.

Prepaid treatments and treatment plans are strictly non-refundable. Cancelled treatments will not be refunded as cash.

Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable. Dr Sophie Herbert reserves the right to refuse treatment if the practitioner deems the client unsuitable at any stage.

Liability

Dr Sophie Herbert will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client's responsibility to ensure that he or she provide Dr Sophie Herbert with all relevant medical details prior to each treatment. Dr Sophie Herbert will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Dr Sophie Herbert regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Dr Sophie Herbert’s liability for any personal injury resulting from Dr Sophie Herbert’s negligence.

Force Majeure.

Notwithstanding anything to the contrary contained herein, neither party shall be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods, disease or famine), acts of war or terrorism, shortage of supply, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labor difficulties or civil unrest. Notwithstanding the foregoing, in the event of such an occurrence, Dr Sophie Herbert agrees to make a good faith effort to perform its obligations.

In the event of a government enforced closure of the clinic, or reduction in services, due to the Covid-19 pandemic, treatments will be postponed accordingly. Dr Sophie Herbert is not obliged to offer compensation or refund of deposits, vouchers, prepaid treatments or treatment courses, as a result of a delay to treatment due to Covid-19 closures.

Right to complain

Dr Sophie Herbert endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment with Dr Sophie Herbert, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Dr Sophie Herbert will be pleased to help.

This complaint, once received, will be documented and reviewed by Dr Sophie Herbert, and you will receive a response in writing with 5 working days addressing your complaint.

Discounts and Offers

Offers can not be used in conjunction with any other discounts including multi buy treatments. Offers and discounts have no cash redemption value. Dr Sophie Herbert reserves the right to vary or discontinue the offer scheme at any time. Offers can not be used for prescription only treatments, for example botulinum toxin AKA ‘botox’. For ‘refer a friend’ the client’s ‘friend’ must have booked and have paid for their treatment for the referee to be eligible for discount. For NHS discount and local workers discount staff ID will need to be produced. Dr Sophie Herbert’s offers do not apply to GetHarley home skincare purchases. Dr Sophie Herbert reserves the right to determine eligibility for any offers or promotions.